At Beetle Den, a product of BitQit Private Limited, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding our use of your information.
By using our services, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve our services to you:
1.1 Personal Information
When you use our AI agent infrastructure services, we may collect:
- Contact Information: Such as your name, email address, and phone number.
- Payment Information: Billing details, including credit card numbers, for processing transactions securely.
- Agent Configuration Data: Any agent configurations, skill definitions, and channel integrations that you set up through our platform.
1.2 Usage Information
We collect information about how you interact with our platform, including:
- IP address and browser type.
- Pages you visit and actions you take on the platform.
- Device information such as operating system and browser settings.
- Agent usage metrics and performance data.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide Our Services
- Provision and manage your AI agent deployments.
- Securely store and manage your agent credentials and API keys.
- Customize and improve your experience on our platform.
2.2 To Communicate with You
- Send updates on your account, service changes, or new features.
- Respond to your inquiries and provide customer support.
2.3 For Marketing Purposes
With your consent, we may use your contact information to send promotional offers or product updates. You can opt out of marketing communications at any time by following the unsubscribe instructions provided in the emails.
2.4 For Security and Legal Purposes
- To protect our platform, business, and users from fraud, malicious activity, and unauthorized access.
- To comply with legal obligations and protect our legal rights.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties as described below:
3.1 Service Providers
We use third-party service providers to facilitate our services, such as:
- Payment Processors: For secure payment transactions.
- Cloud Infrastructure Providers: To host and operate agent runtimes in sandboxed environments.
All service providers are contractually obligated to protect your information and use it only for the purposes of providing services to Beetle Den.
3.2 Legal Requirements
We may disclose your personal information if required by law or in response to valid legal requests, including court orders or government regulations.
4. Data Retention
- We do not use your agent data or conversations to train AI models.
- Your agent configurations and logs are retained as per your subscription plan to enable you to access historical data and analytics.
- You may delete your agents, configurations, or data at any time directly from your account.
- You retain full ownership and intellectual property rights over the data and content processed through your agents.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction to any inaccurate information.
- Deletion: Request the deletion of your personal data from our systems.
- Opt-Out: Opt out of marketing communications at any time.
To exercise these rights, please contact us at hello@beetleden.com.
6. Security
We take security seriously. All agent runtimes operate in Docker-sandboxed environments with encrypted credential storage (AES-256), workspace scoping, and gateway pairing. We use industry-standard measures to protect your information from unauthorized access, disclosure, or destruction.
Despite these efforts, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
7. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or other methods if there are any significant changes. Please review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Alternatively, you can send us postal mail at:
BitQit Private Limited
475 - 476, Vegas Towers
Sector 14, Dwarka
New Delhi - 110078
